Terms & Conditions

Booking: Any request for transport accepted by us.

Driver: A licensed Hackney Carriage or Private Hire driver engaged through us.

Vehicle: A licensed Hackney Carriage or Private Hire vehicle.

Fare: The total price payable for the journey, including any additional charges.

2.1 All bookings are subject to vehicle and driver availability.

2.2 Quoted pickup and arrival times are estimates only.

2.3 We will exercise reasonable care and skill in providing services in accordance with the Consumer Rights Act 2015.

2.4 We are not responsible for delays or failure to provide services caused by events outside our reasonable control, including but not limited to traffic congestion, roadworks, accidents, adverse weather, vehicle breakdowns, or emergency situations.

2.5 We do not guarantee arrival times and accept no liability for losses caused by delays where reasonable care has been exercised.

3.1 Journeys within Brighton & Hove are charged using the official Hackney Carriage meter unless a fixed fare has been agreed in advance.

3.2 Journeys outside Brighton & Hove must be agreed in advance and may be charged at a fixed fare.

3.3 Where a fixed fare has been agreed in advance, that fare will apply instead of the meter.

3.4 Additional charges may apply, including but not limited to: multi-seater or specialist vehicles, excess luggage, night travel (11:00pm-7:00am), bank holidays and Christmas Day, waiting time beyond the agreed allowance, and additional stops or route deviations requested by the customer.

3.5 All fares and charges must be paid in full at the end of the journey unless prepaid.

4.1 Airport pickup time is calculated as 40 minutes after the official recorded flight landing time, unless otherwise agreed.

4.2 Airport fares include up to 30 minutes waiting/parking time from the calculated pickup time.

4.3 Delays caused by immigration control, baggage reclaim, customs, or passenger readiness are chargeable.

4.4 Additional waiting time is charged at GBP20 per hour (or part thereof) plus any additional parking fees.

4.5 Airport fares include one pickup location and one drop-off location only. Any additional stops will incur extra charges.

5.1 Payment may be made by cash or card directly to the driver unless prepayment is required.

5.2 Prepayment may be required for pickups outside Brighton & Hove, journeys leaving the city, and airport or long-distance bookings.

5.3 Waiting time, parking fees, or additional charges caused by passenger delay are payable by the customer.

5.4 We act as an agent for licensed drivers. Drivers are not VAT registered, and VAT is not charged on fares.

6.1 Bookings within Brighton & Hove may be cancelled up to 5 minutes before the scheduled pickup time, subject to driver allocation.

6.2 Airport or out-of-area bookings must be cancelled at least 2 hours before the scheduled pickup time.

6.3 Where advance payment has been made and cancellation occurs within the permitted timeframe, a full refund will be issued.

6.4 Late cancellations, no-shows, or cancellations after driver dispatch may result in partial or full charges being retained.

7.1 Customers must inform us at the time of booking if travelling with animals.

7.2 Assistance dogs are accepted in accordance with the Equality Act 2010.

7.3 Smoking, vaping, consumption of alcohol, or food is not permitted in vehicles.

7.4 Drivers may refuse service to passengers who are intoxicated, abusive, threatening, or whose behaviour poses a risk to safety.

7.5 Customers are responsible for any damage caused to vehicles.

7.6 A GBP100 fouling charge will be applied if a vehicle is soiled and requires specialist cleaning.

8.1 Customers are responsible for their personal belongings.

8.2 We accept no liability for items left in vehicles.

8.3 Lost property recovered will be handed to the local police.

9.1 Complaints must be made in writing within a reasonable time and submitted to admin@citylinetaxi.com.

10.1 Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under law.

10.2 Subject to clause 10.1, we shall not be liable for indirect or consequential losses, including missed flights, trains, appointments, or loss of income.

11.1 Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11.2 Personal information is used solely for the purpose of providing transport services unless otherwise required by law.

12.1 These Terms & Conditions are governed by the laws of England and Wales.

12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.